Woodpack NV – Living Essentials
Hundelgemsebaan 53
9630 Zwalm
BTW BE0447 984 305

Tel. +32(0)55 60 48 63

IMPORTANT: This privacy disclaimer has been automatically translated for your information, the original Dutch text is the only text that is legally valid in a dispute.


The e-commerce website of Woodpack NV with registered office at Hundelgemsebaan 53, 9630 Zwalm, VAT BE0447 984 305, (hereinafter referred to as 'Living Essentials') offers its customers the opportunity to purchase products from its online store online. These General Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("customer"). When placing an order via the Living Essentials online store, the customer must accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions, to the exclusion of all other terms and conditions. Additional terms and conditions of the customer are emphasized, unless explicitly accepted in writing and in advance by Living Essentials.


The controller, Living Essentials, respects the Belgian law of December 8, 1992 regarding the protection of private life in the processing of personal data. The personal data you provide will only be used for the following purposes: the correct execution of the sales agreement, processing the order, sending newsletters and advertising. If you wish, you can easily unsubscribe from our newsletter.

You have a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card) you can obtain written notification of your personal data free of charge via a written, dated and signed request to Living Essentials. If necessary, you can also request that the data that is incorrect, incomplete or not pertinent be corrected.

You can object to the use of your data for direct marketing free of charge. For this you can always contact Living Essentials, Hundelgemsebaan 53 - 9630 Zwalm
The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so Living Essentials has no access to your password. Living Essentials keeps online (anonymous) visitor statistics to see which pages of the website are visited and to what extent in accordance with current legislation. If you have any questions about this privacy statement, you can contact us at info[at]


Your personal information. You share them with us so that we can provide you with the best possible service. We think it is important that you also know why we ask for your personal data and what we do with it. Below you will find an explanation of some of the reasons why we request information from you and how we obtain and use this information from you. Please read this Privacy Policy carefully as it contains essential information about how your personal data is processed and which cookies are used. Where we refer to 'personal data' in this Privacy Policy, we mean the information you provide to us about yourself, such as your name, address, email address and telephone number, but also products you have purchased or, for example, emails you send to sent us. By providing your personal data, you declare that you have taken note of this Privacy Policy and you also expressly agree to it, as well as to the processing itself. If you have any questions after reading this, please let us know via our contact form.

What data do we collect and why?

You share data with us in different ways. We use data that we have received from you, but also data we have collected ourselves. For example, information about your visit to our website. You are not obliged to release your personal data, but understand that the provision of certain services becomes impossible if you refuse processing. You are solely responsible for the accuracy of that data. Living Essentials will only use the collected personal data for the following purposes:

1. Anonymous data
This is data that you share with us without registration: IP address, surfing behavior, origin, search terms. We use this data to maintain and improve our website. This means that we include personal data in anonymous statistics, from which the identity of specific persons or companies cannot be determined, with the legal basis being the legitimate interests of Living Essentials to continuously improve its website and services.

The website also uses cookies that collect a number of personal data with your explicit prior consent as the legal basis. We use this data to maintain and improve our website. For the provisions regarding the use of cookies.

3. Subscribe to the newsletter
You can sign up for our newsletter. When registering, we ask for your email address. This way you stay informed of promotions, promotions and the latest trends and we can invite you to events. Your explicit prior consent is always the legal basis for this. If you no longer wish to receive newsletters from us, you can always unsubscribe by following the link at the bottom of the email you receive.

4. Competitions and events
Living Essentials regularly organizes interesting competitions and events for its customers. In order to participate in a competition or event, we sometimes need certain personal information from you, such as your name, address, e-mail address and telephone number. This personal data will only be used to properly conduct the competition or event and announce the prize winner(s). We also measure the response to our advertising campaigns. Your explicit prior consent is always the legal basis for this. The requested information will always be indicated in advance in the competition and event conditions.

5. Customer service
In order to help you properly when you contact our Customer Service, we ask you for personal information such as name, address, e-mail address, order number and telephone number. All e-mail communications with our customer service are stored, as well as chat conversations and data about the telephone conversation with you. If a telephone conversation is recorded, we will inform you in advance. This information is only used to answer your question as well and quickly as possible and to improve our services, with the legal basis for providing a service that you requested.


The personal data will also be used for direct marketing, provided you have given additional explicit permission for this (“opt-in”). If you are already included in our mailing list for receiving marketing material in paper and/or electronic form, Living Essentials may use your data to send marketing and other material relating to Living Essentials, its products and/or services. Living Essentials may use the information you provide to update saved documents. This consent can be withdrawn at any time, without justification and free of charge, for example by clicking on the unsubscribe link provided for this purpose at the bottom of each promotional e-mail message.


In order to process your personal data, we grant access to your personal data to our employees. Within Living Essentials, the data is only accessible to responsible persons who require access to it in accordance with their duties. We guarantee a similar level of protection by making contractual obligations enforceable on these employees and appointees, which are similar to this Privacy Policy.

Transfer to third parties
Occasionally we call on an external processor to help us with certain services. These services may include delivery services, processing credit/debit card payments, marketing activities and providing customer service. This means, among other things, that we temporarily pass on personal data to third parties for certain tasks or research because they need it to provide the service to Living Essentials and ultimately to you. We always record this contractually with these processors and limit the data we share with third parties to only the purposes for which the other party needs it. This processor will never be allowed to use your data on its own initiative and your data must be deleted as soon as the processor has completed the assignment. Third parties are strictly controlled by Living Essentials to ensure that your privacy remains protected.

We may also, in rare cases, pass on your data if we are obliged to do so by certain laws, regulations and/or case law. Living Essentials may have to disclose your personal data pursuant to a court order or to comply with other mandatory laws or regulations. In that case, we will make reasonable efforts to inform you in advance, unless this is subject to legal restrictions.

We may also pass on your data in the event that our organization or part of it is sold and the buyer needs your data to continue the service to you. In the event of a complete or partial reorganization or transfer of Living Essentials activities, whereby the business activities are reorganized, transferred or discontinued, or if Living Essentials goes bankrupt, this may mean that your data is transferred to new entities or third parties. We will make reasonable efforts to inform you in advance of the fact that Living Essentials will disclose your data to the said third party, but you also acknowledge that this is not technically or commercially feasible under all circumstances.

Living Essentials will not sell, rent, distribute or otherwise make your personal data commercially available to third parties, except as described above or without your prior permission.

Duration of processing
The personal data are stored and processed by us for a period that is necessary in accordance with the purposes of the processing and in accordance with the contractual relationship between you and Living Essentials.

Consult, update or delete your data

If you are a Living Essentials customer, we store certain data. You therefore also have a number of rights with regard to this data.

1. Right of access and inspection
You have the right to inspect your personal data free of charge at any time, as well as the use we make of your personal data.

2. Right of correction, deletion and limitation
You are free to decide whether or not to share your personal data with Living Essentials. In addition, you always have the right to request us to correct, supplement or delete your personal data. You may also request to limit the processing of your personal data. You acknowledge that if you refuse a communication or request to delete personal data, certain services and products will not be available.

3. Right to object
You also have a right to object to the processing of your personal data for serious and legitimate reasons. In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such a case you do not have to give reasons.

4. Right to free data transfer
You have the right to obtain your personal data processed by Living Essentials in a structured, commonly used and machine-readable form and/or to transfer it to other controllers.

5. Right to withdraw consent
To the extent that the processing is based on your prior consent, you have the right to withdraw that consent.

6. Exercise of your rights
You can exercise your rights by sending a clear request by registered letter to:

Woodpack NV – Living Essentials
Hundelgemsebaan 53
9630 Zwalm

This request clearly states what you wish to know, correct or delete. If you wish us to delete your data, you must also provide specific reasons for this. This request must be signed and dated and include a copy of the front of your identity card. If these conditions are met, Living Essentials will respond to your request as soon as possible and notify you about this.

If you exercise your right of access, Living Essentials will provide you with the most complete overview possible of your data. It is possible that some personal data from classic backup files, log, history or archive files are not included in this overview. This data is not part of the currently processed personal data and is therefore not immediately available and cannot be provided. They are removed from these files according to standard processes.

7. Automatic decisions and profiling
The processing of your personal data includes profiling and may involve us subjecting it to automated decisions.

8. Right to file a complaint
You have the right to file a complaint with the Belgian Privacy Commission:
Commission for the Protection of Privacy

This does not affect a provision before a civil court. If you suffer damage as a result of the processing of your personal data, you can file a claim for damages.

Your data is safe and confidential at Living Essentials

We have developed security measures that are adapted at a technical and organizational level to prevent the destruction, loss, falsification, modification, unauthorized access or notification to third parties of personal data collected in error, as well as any other unauthorized processing of this information.

Under no circumstances can Living Essentials be held liable for any direct or indirect damage resulting from incorrect or unlawful use of the personal data by a third party. You must comply with the safety regulations at all times. You are therefore solely responsible for the use made from the website of your computer, IP address and your identification data, as well as for their confidentiality.

Applicable law - Disputes
All our agreements are governed by Belgian law. All disputes arising from this agreement will be settled before the court of Ghent.